{"id":908,"date":"2021-09-10T09:12:16","date_gmt":"2021-09-10T09:12:16","guid":{"rendered":"https:\/\/pahinungod.upou.edu.ph\/?p=908"},"modified":"2024-05-17T10:40:31","modified_gmt":"2024-05-17T02:40:31","slug":"upou-conducts-second-run-of-introductory-course-on-contact-center-services","status":"publish","type":"post","link":"https:\/\/pahinungod.upou.edu.ph\/?p=908","title":{"rendered":"UPOU conducts Second Run of Introductory Course on Contact Center Services"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:#e7e4e2;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:1331.2px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_2_3 2_3 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><style type=\"text\/css\">.fusion-gallery-1 .fusion-gallery-image {border:0px solid #f6f6f6;}<\/style><div class=\"fusion-gallery fusion-gallery-container fusion-grid-1 fusion-columns-total-1 fusion-gallery-layout-grid fusion-gallery-1\" style=\"margin:-5px;\"><div style=\"padding:5px;\" class=\"fusion-grid-column fusion-gallery-column fusion-gallery-column-1 hover-type-none\"><div class=\"fusion-gallery-image\"><a href=\"https:\/\/pahinungod.upou.edu.ph\/wp-content\/uploads\/2021\/09\/Landscape-poster.png\" rel=\"noreferrer\" data-rel=\"iLightbox[gallery_image_1]\" class=\"fusion-lightbox\" target=\"_self\"><img src=\"https:\/\/pahinungod.upou.edu.ph\/wp-content\/uploads\/2021\/09\/Landscape-poster.png\" width=\"1920\" height=\"1080\" alt=\"\" title=\"Landscape poster\" aria-label=\"Landscape poster\" class=\"img-responsive wp-image-910\" srcset=\"https:\/\/pahinungod.upou.edu.ph\/wp-content\/uploads\/2021\/09\/Landscape-poster-200x113.png 200w, https:\/\/pahinungod.upou.edu.ph\/wp-content\/uploads\/2021\/09\/Landscape-poster-400x225.png 400w, https:\/\/pahinungod.upou.edu.ph\/wp-content\/uploads\/2021\/09\/Landscape-poster-600x338.png 600w, https:\/\/pahinungod.upou.edu.ph\/wp-content\/uploads\/2021\/09\/Landscape-poster-800x450.png 800w, https:\/\/pahinungod.upou.edu.ph\/wp-content\/uploads\/2021\/09\/Landscape-poster-1200x675.png 1200w, https:\/\/pahinungod.upou.edu.ph\/wp-content\/uploads\/2021\/09\/Landscape-poster.png 1920w\" sizes=\"(min-width: 2200px) 100vw, (min-width: 0px) 1280px, \" \/><\/a><\/div><\/div><div class=\"clearfix\"><\/div><\/div><div class=\"fusion-text fusion-text-1\"><p style=\"text-align: center;\"><i><span style=\"font-weight: 400;\">Offering poster for the 2nd run of the Introductory Course on Contact Center Services<\/span><\/i><\/p>\n<button id=\"listenButton1\" class=\"responsivevoice-button\" type=\"button\" value=\"Play\" title=\"ResponsiveVoice Tap to Start\/Stop Speech\"><span>\ud83d\udd0a Listen to this<\/span><\/button>\n<script>\n    listenButton1.onclick = function(){\n        if(responsiveVoice.isPlaying()){\n            responsiveVoice.cancel();\n        }else{\n            responsiveVoice.speak(\"The University of the Philippines Open University (UPOU) Ugnayan ng Pahinungod and Concentrix Philippines conducted the second run of the Massive Open Online Course (MOOC) in Introductory Course on Contact Center Services. The course ran from 12 June until 12 July 2021.The free online course focused on developing effective online communication skills that will provide competitive skills and knowledge for ICT-enabled and contact services-related jobs. It also provided participants an overview of the Business Process Outsourcing (BPO) industry covering basic and fundamental knowledge about contact center services.The course had a total of 258 enrollees, with twenty-five volunteers who served as course coordinators for this offering. The volunteers were grouped into teams with 3-4 members each. Their tasks are to engage the participants, monitor the submissions and assess the course requirements.At the end of the course, participants  have the option to submit an application for employment  to Concentrix Philippines. This adheres to the goal of this partnership to provide employment opportunities to the participants.The third offering of the course will be from 13 September to 8 October 2021. For inquiries, email pahinungod.upou@up.edu.ph.\");\n        }\n    };\n<\/script>\n<p><span style=\"font-weight: 400;\">The University of the Philippines Open University (UPOU) Ugnayan ng Pahinungod and Concentrix Philippines conducted the second run of the Massive Open Online Course (MOOC) in Introductory Course on Contact Center Services. The course ran from 12 June until 12 July 2021.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The free online course focused on developing effective online communication skills that will provide competitive skills and knowledge for ICT-enabled and contact services-related jobs. It also provided participants an overview of the Business Process Outsourcing (BPO) industry covering basic and fundamental knowledge about contact center services.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The course had a total of 258 enrollees, with twenty-five volunteers who served as course coordinators for this offering. The volunteers were grouped into teams with 3-4 members each. Their tasks are to engage the participants, monitor the submissions and assess the course requirements.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">At the end of the course, participants\u00a0 have the option to submit an application for employment\u00a0 to Concentrix Philippines. This adheres to the goal of this partnership to provide employment opportunities to the participants.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The third offering of the course will be from 13 September to 8 October 2021. For inquiries, email <\/span><a href=\"mailto:pahinungod.upou@up.edu.ph\"><span style=\"font-weight: 400;\">pahinungod.upou@up.edu.ph<\/span><\/a><span style=\"font-weight: 400;\">.\u00a0\u00a0<\/span><\/p>\n<\/div><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-0{width:66.666666666667% !important;margin-top : 10px;margin-bottom : 10px;}.fusion-builder-column-0 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 2.88%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 2.88%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-0{width:100% !important;order : 0;}.fusion-builder-column-0 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-0{width:100% !important;order : 0;}.fusion-builder-column-0 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_3 1_3 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-1{width:33.333333333333% !important;margin-top : 10px;margin-bottom : 10px;}.fusion-builder-column-1 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 5.76%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 5.76%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-1{width:100% !important;order : 0;}.fusion-builder-column-1 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-1{width:100% !important;order : 0;}.fusion-builder-column-1 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><style type=\"text\/css\">.fusion-body .fusion-flex-container.fusion-builder-row-1{ padding-top : 0px;margin-top : 0px;padding-right : 0px;padding-bottom : 0px;margin-bottom : 0px;padding-left : 0px;}<\/style><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":1540,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[4],"tags":[],"_links":{"self":[{"href":"https:\/\/pahinungod.upou.edu.ph\/index.php?rest_route=\/wp\/v2\/posts\/908"}],"collection":[{"href":"https:\/\/pahinungod.upou.edu.ph\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/pahinungod.upou.edu.ph\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/pahinungod.upou.edu.ph\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/pahinungod.upou.edu.ph\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=908"}],"version-history":[{"count":4,"href":"https:\/\/pahinungod.upou.edu.ph\/index.php?rest_route=\/wp\/v2\/posts\/908\/revisions"}],"predecessor-version":[{"id":913,"href":"https:\/\/pahinungod.upou.edu.ph\/index.php?rest_route=\/wp\/v2\/posts\/908\/revisions\/913"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/pahinungod.upou.edu.ph\/index.php?rest_route=\/wp\/v2\/media\/1540"}],"wp:attachment":[{"href":"https:\/\/pahinungod.upou.edu.ph\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=908"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/pahinungod.upou.edu.ph\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=908"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/pahinungod.upou.edu.ph\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=908"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}