{"id":790,"date":"2021-04-22T07:22:59","date_gmt":"2021-04-22T07:22:59","guid":{"rendered":"https:\/\/pahinungod.upou.edu.ph\/?p=790"},"modified":"2021-04-22T07:37:36","modified_gmt":"2021-04-22T07:37:36","slug":"up-open-university-and-concentrix-philippines-to-offer-a-free-online-course-on-introductory-course-on-contact-center-services","status":"publish","type":"post","link":"https:\/\/pahinungod.upou.edu.ph\/?p=790","title":{"rendered":"UP Open University and Concentrix Philippines  to offer a free Online Course on Introductory Course on Contact Center Services"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:#e7e4e2;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:1331.2px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_2_3 2_3 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><style type=\"text\/css\">@media only screen and (max-width:1024px) {.fusion-title.fusion-title-1{margin-top:0px!important;margin-bottom:30px!important;}}<\/style><div class=\"fusion-title title fusion-title-1 fusion-title-text fusion-title-size-three\" style=\"margin-top:0px;margin-bottom:30px;\"><div class=\"title-sep-container title-sep-container-left fusion-no-large-visibility fusion-no-medium-visibility fusion-no-small-visibility\"><div class=\"title-sep sep-\" style=\"border-color:#e7e4e2;\"><\/div><\/div><h3 class=\"title-heading-left\" style=\"margin:0;\"><b>UP Open University and Concentrix Philippines\u00a0 to offer a free Online Course on Introductory Course on Contact Center Services <\/b><\/h3><div class=\"title-sep-container title-sep-container-right\"><div class=\"title-sep sep-\" style=\"border-color:#e7e4e2;\"><\/div><\/div><\/div><div class=\"fusion-text fusion-text-1\"><button id=\"listenButton1\" class=\"responsivevoice-button\" type=\"button\" value=\"Play\" title=\"ResponsiveVoice Tap to Start\/Stop Speech\"><span>\ud83d\udd0a Listen to this<\/span><\/button>\n<script>\n    listenButton1.onclick = function(){\n        if(responsiveVoice.isPlaying()){\n            responsiveVoice.cancel();\n        }else{\n            responsiveVoice.speak(\"The University of the Philippines Open University (UPOU) Ugnayan ng Pahinung\u00f3d and Concentrix Philippines will launch the Massive Open Online Course (MOOC) titled  Introductory Course on Contact Center Services on 1 May 2021.This free online course focuses on developing effective online communication skills that will provide competitive skills and knowledge for ICT-enabled and contact services-related jobs. It will also provide participants an overview of the Business Process Outsourcing (BPO) industry covering basic and fundamental knowledge about contact center services.This online course was developed collaboratively by the Ugnayan ng Pahinungod UPOU volunteers and Concentrix Philippines, a leading global provider of customer experience (CX) solutions and technology and the largest private employer in the Philippines. The Ugnayan ng Pahinungod is the official volunteer service arm of the UPOU that aims to make the university a more caring academic community that is bound together by a commitment to the empowerment of the people and selfless service to the nation.This academe-industry partnership generally aims to provide training programs on ICT-related courses and contact services courses to marginalized sectors of the society, such as persons with disabilities (PWDs), out-of-school youth (OSY), indigenous people (IPs), urban and rural poor, and women groups.The course is available in the UPOU Massive Open Distance eLearning (MODeL) platform, the official platform for MOOCs of UPOU. To enroll, visit the MODeL website at model.upou.edu.ph.The course was piloted in March 2021, with women groups from rural areas as trainees.For inquiries and concerns, send an email to Ugnayan ng Pahinung\u00f3d UPOU at pahinungod.upou@up.edu.ph. For further announcements, follow the Ugnayan ng Pahinungod UPOU Facebook page and visit the Pahinungod UPOU microsite.(Pahinungod UPOU)\");\n        }\n    };\n<\/script>\n<p><span style=\"font-weight: 400;\">The University of the Philippines Open University (UPOU) Ugnayan ng Pahinung\u00f3d and Concentrix Philippines will launch the Massive Open Online Course (MOOC) titled\u00a0 Introductory Course on Contact Center Services on 1 May 2021.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This free online course focuses on developing effective online communication skills that will provide competitive skills and knowledge for ICT-enabled and contact services-related jobs. It will also provide participants an overview of the Business Process Outsourcing (BPO) industry covering basic and fundamental knowledge about contact center services.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This online course was developed collaboratively by the Ugnayan ng Pahinungod UPOU volunteers and Concentrix Philippines, a leading global provider of customer experience (CX) solutions and technology and the largest private employer in the Philippines. The Ugnayan ng Pahinungod is the official volunteer service arm of the UPOU that aims to make the university a more caring academic community that is bound together by a commitment to the empowerment of the people and selfless service to the nation<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This academe-industry partnership generally aims to provide training programs on ICT-related courses and contact services courses to marginalized sectors of the society, such as persons with disabilities (PWDs), out-of-school youth (OSY), indigenous people (IPs), urban and rural poor, and women groups.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u00a0<\/span><span style=\"font-weight: 400;\">The course is available in the UPOU Massive Open Distance eLearning (MODeL) platform, the official platform for MOOCs of UPOU. To enroll, visit the MODeL website at <\/span><a href=\"http:\/\/model.upou.edu.ph\/\"><span style=\"font-weight: 400;\">model.upou.edu.ph<\/span><\/a><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The course was piloted in March 2021, with women groups from rural areas as trainees.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For inquiries and concerns, send an email to Ugnayan ng Pahinung\u00f3d UPOU at pahinungod.upou@up.edu.ph. For further announcements, follow the <\/span><a href=\"https:\/\/www.facebook.com\/UgnayanNgPahinungodUPOU\"><span style=\"font-weight: 400;\">Ugnayan ng Pahinungod UPOU Facebook page<\/span><\/a><span style=\"font-weight: 400;\"> and visit this <\/span><span style=\"font-weight: 400;\">Pahinungod UPOU microsite<\/span><span style=\"font-weight: 400;\">. (Pahinungod UPOU)<\/span><\/p>\n<\/div><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-0{width:66.666666666667% !important;margin-top : 10px;margin-bottom : 10px;}.fusion-builder-column-0 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 2.88%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 2.88%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-0{width:100% !important;order : 0;}.fusion-builder-column-0 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-0{width:100% !important;order : 0;}.fusion-builder-column-0 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_3 1_3 fusion-flex-column\"><div class=\"fusion-column-wrapper 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