{"id":704,"date":"2021-03-08T06:19:02","date_gmt":"2021-03-08T06:19:02","guid":{"rendered":"https:\/\/pahinungod.upou.edu.ph\/?p=704"},"modified":"2021-03-29T22:53:14","modified_gmt":"2021-03-29T22:53:14","slug":"704","status":"publish","type":"post","link":"https:\/\/pahinungod.upou.edu.ph\/?p=704","title":{"rendered":"UPOU, Concentrix to launch MOOC on Contact Center Services"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:#e7e4e2;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:1331.2px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_2_3 2_3 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><style type=\"text\/css\">@media only screen and (max-width:1024px) {.fusion-title.fusion-title-1{margin-top:0px!important;margin-bottom:30px!important;}}<\/style><div class=\"fusion-title title fusion-title-1 fusion-title-text fusion-title-size-three\" style=\"margin-top:0px;margin-bottom:30px;\"><div class=\"title-sep-container title-sep-container-left fusion-no-large-visibility fusion-no-medium-visibility fusion-no-small-visibility\"><div class=\"title-sep sep-\" style=\"border-color:#e7e4e2;\"><\/div><\/div><h3 class=\"title-heading-left\" style=\"margin:0;\"><b>UPOU, Concentrix to launch MOOC on Contact Center Services<\/b><\/h3><div class=\"title-sep-container title-sep-container-right\"><div class=\"title-sep sep-\" style=\"border-color:#e7e4e2;\"><\/div><\/div><\/div><div class=\"fusion-text fusion-text-1\"><p dir=\"ltr\"><button id=\"listenButton1\" class=\"responsivevoice-button\" type=\"button\" value=\"Play\" title=\"ResponsiveVoice Tap to Start\/Stop Speech\"><span>\ud83d\udd0a Listen to this<\/span><\/button>\n<script>\n    listenButton1.onclick = function(){\n        if(responsiveVoice.isPlaying()){\n            responsiveVoice.cancel();\n        }else{\n            responsiveVoice.speak(\"In response to the current challenges, the Ugnayan ng Pahinungod UPOU in partnership with the Concentrix Philippines (CNX), country's largest private employer, will be launching a Massive Open Online Course (MOOC) titled \"Introductory Course on Contact Center Services\". This course focuses on developing effective online communication skills that will provide competitive skills and knowledge for ICT-enabled and contact services-related jobs.This academe-industry partnership aims to capacitate various sectors such as persons with disabilities (PWDs), out-of-school youths (OSY), indigenous people (IPs), urban and rural poor, and women's groups, on ICT-related courses and contact services courses. Participants who have completed the program will be provided with industry linkages for employment opportunities. The project is spearheaded by the UPOU Ugnayan ng Pahinungod in collaboration with the team consists of Dr. Joane Serrano, the Director of UPOU Office of Public Affairs (OPA), Office of Gender Concerns (OGC), and Associate Professor I of the Faculty of Management and Development Studies (FMDS), UPOU; the Ugnayan ng Pahinungod UPOU and volunteers; the Multimedia Center (MC); and CNX.The MOOC can be accessed through the Massive Open and Distance e-Learning (MODeL), the official platform for MOOCs of UPOU. The pilot launch of the course is scheduled on 15 March 2021 with women\u2019s groups as target participants. This is in line with the celebration of the National Women's Month.The full launch of the course, scheduled on 1 May 2021, will be available to the general public.\");\n        }\n    };\n<\/script><\/p>\n<p dir=\"ltr\">In response to the current challenges, the Ugnayan ng Pahinung\u00f3d of the University of the Philippines Open University (UPOU) in partnership with the Concentrix,\u00a0 a leading global provider of customer experience (CX) solutions and technology and the largest private employer in the Philippines, will be launching a Massive Open Online Course (MOOC) titled &#8220;Introductory Course on Contact Center Services&#8221;. This course focuses on developing effective online communication skills that will provide competitive skills and knowledge for ICT-enabled and contact services-related jobs.<\/p>\n<p dir=\"ltr\">This academe-industry partnership aims to capacitate various sectors such as persons with disabilities (PWDs), out-of-school youths (OSY), indigenous people (IPs), urban and rural poor, and women&#8217;s groups, on ICT-related courses and contact services courses. Participants who have completed the program will be provided with industry linkages for employment opportunities. <span style=\"font-weight: 400;\">The project is spearheaded by the UPOU Ugnayan ng Pahinungod in collaboration with the Office of Public Affairs (OPA), Office of Gender Concerns (OGC), Multimedia Center (MC); and Concentrix.\u00a0<\/span><\/p>\n<p dir=\"ltr\">The MOOC can be accessed through the Massive Open and Distance e-Learning (MODeL), the official platform for MOOCs of UPOU. The pilot launch of the course is scheduled on 15 March 2021 with women\u2019s groups as target participants. This is in line with the celebration of National Women&#8217;s Month.<\/p>\n<p dir=\"ltr\">The full launch of the course, scheduled on 1 May 2021, will be available to the general public.<\/p>\n<\/div><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-0{width:66.666666666667% !important;margin-top : 10px;margin-bottom : 10px;}.fusion-builder-column-0 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 2.88%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 2.88%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-0{width:100% !important;order : 0;}.fusion-builder-column-0 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-0{width:100% !important;order : 0;}.fusion-builder-column-0 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><div 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0px;}<\/style><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":726,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[4],"tags":[],"_links":{"self":[{"href":"https:\/\/pahinungod.upou.edu.ph\/index.php?rest_route=\/wp\/v2\/posts\/704"}],"collection":[{"href":"https:\/\/pahinungod.upou.edu.ph\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/pahinungod.upou.edu.ph\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/pahinungod.upou.edu.ph\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/pahinungod.upou.edu.ph\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=704"}],"version-history":[{"count":12,"href":"https:\/\/pahinungod.upou.edu.ph\/index.php?rest_route=\/wp\/v2\/posts\/704\/revisions"}],"predecessor-version":[{"id":731,"href":"https:\/\/pahinungod.upou.edu.ph\/index.php?rest_route=\/wp\/v2\/posts\/704\/revisions\/731"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/pahinungod.upou.edu.ph\/index.php?rest_route=\/wp\/v2\/media\/726"}],"wp:attachment":[{"href":"https:\/\/pahinungod.upou.edu.ph\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=704"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/pahinungod.upou.edu.ph\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=704"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/pahinungod.upou.edu.ph\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=704"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}